Last Updated: September 30, 2026
General Policy
Unless explicitly stated otherwise in your specific Service Level Agreement (SLA),
all payments made to Signompliance E-governance Services Private Limited are final and non-refundable.
Because our deliverables are highly customized and tailored to your specific business needs,
we do not offer refunds or credits for "change of mind," project abandonment on your part,
or instances where final project outcomes depend on third-party actions or client implementation.
Important: All payments are final unless covered by a specific exception outlined below.
Project Cancellations & Milestones
If you wish to terminate a project before completion, the following terms apply:
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Prior to Work Commencement: If you cancel the service in writing before any consultation takes place, onboarding begins, or research commences, you are eligible for a full refund minus a ₹2,500 administrative and payment processing fee.
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After Work Has Begun: If a project is cancelled mid-way, a fair calculation will be made based on our standard professional rate of ₹2,500 per hour or by project milestones completed. You will be billed for all work executed up to the date of written cancellation notice. Any unearned portion of an advance deposit will be refunded within 14 business days.
Individual Consultation Appointments
We value your time and ask that you respect ours. If you need to reschedule or cancel a single scheduled strategy session or consultation:
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More than 24 Hours' Notice: You may reschedule or cancel the session at no additional charge.
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Less than 24 Hours' Notice / No-Show: The full fee for that scheduled session will be forfeited, and no refund or complimentary rescheduling will be provided.
We require at least 24 hours' notice for any rescheduling or cancellation of individual consultation appointments.
Monthly Retainers & Subscription Services
For ongoing monthly advisory or retainer agreements:
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You may cancel your retainer at any time by providing a 30-day written notice prior to your next billing cycle.
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Services and billing will continue through the end of the current billing cycle. No partial refunds or prorated credits will be issued for unused days within a billing cycle.
Administrative Exceptions
Signompliance E-governance Services Private Limited reserves the right to issue a partial or full refund
at management's sole discretion under the following rare circumstances:
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Duplicate Payments: Any technical billing errors or duplicate charges will be refunded in full immediately upon verification.
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Inability to Perform: In the unlikely event that our consultants are unable to fulfill the agreed-upon scope of work due to internal disruptions, we will issue a prorated refund for the unfulfilled services.
If you have any questions about this policy, or if you need to submit a cancellation request, please contact our billing team at:
Effective Date: 09/09/2026